Greetings!
In the Weekend From Hell Category, I (we?) scored a ten. Although perhaps that should be a negative ten…because hell. Ha!
We have “been on the lookout” for a sofa for some time now….but most sofa’s are too big for our living room. So when we discovered the perfect sized sofa while in Erie last month. Steve did some research and found that.exact.sofa. at Wayfair.
- Right size: check
- Right color: check (the requisite grey…don’t ask)
- And the right price: check… it was on sale…although perhaps the on sale bit should have given us a heads up but I digress
The perfect sofa! And we knew it was comfortable having “test-seated” it for 10 days! We ordered it! (mistake #1…)
I no longer thought about said sofa until Steve got an email letting us know delivery would be Saturday… and as the week progressed, they refined that time to “10am-2pm” on Saturday. Then came a most reassuring email… I suppose… of their “strict COVID policy for No Contact Deliveries” The email had a list of things that we must do to “keep their employees safe”…things like Masking, Distancing, etc.
And so on Friday we disassembled our old sofa… yep, disassembled and removed from the house. (in hindsight, this was our second big mistake…)
Saturday… I’d truly like a do-over please! Heck, I’d like an entire weekend rewind… sigh! LOL Anyways, that 10-2 delivery window soon became 12-4pm… and 4 pm came and went with no hint of a delivery and by this time Steve was off the charts angry… and I am just keeping my mouth shut in our now sofa-less living room.
When the delivery people (boys? Seriously, I wonder if either of them were old enough to drive) finally arrived after 7PM… maskless, by the way… they wrangled 2 boxes from their truck and in the wrangling, they rolled the largest box into our front light post. The angle of it this morning is most lovely… really… if you live in the Crooked House, on the Crooked Lane! And before they were done, they had broken our front storm door… So now we have a Crooked Light and a Broken Storm Door!
And in case you are thinking that… whew… at least you have a damned sofa to sit on. Well, that might be right if those boxes had contained the correct back pieces to attach to said sofa.
And Customer Service closed at 8PM on Saturday (because, of course it did!) and Sunday’s Customer Service was… well… exactly like the sofa they delivered…it was missing the important parts (like actual customer service!)
The moral of the story is if you buy a sofa on the internet, you may need a new light, a new door, and perhaps another sofa.
Happy Monday from my Sofa-less Corner of the World!
P.S. The photo has nothing to do with a sofa and everything to do with a lovely little African Violet I got from TJ’s last week…a bright spot for any Monday!
P.P.S. I am thinking Wayfair’s new jingle should be “you don’t got what I need.”
You have my utmost sympathy. Hate sofa shopping. We couldn’t agree on a sofa. I choose one from a local shop. Too big to get through the door it came round the garden and through the French windows. Sofa two we actually drove to the factory that made them for Mr E’s choice, Sat on a load, he chose what he liked. Same delivery issue, too big. Exactly what he chose but then he said it was too hard. Tough. Both I am pleased to say came with us when we moved. Same issue here re doors… Good luck with customer service.
Oh man! What a cluster! So sorry Kat. Sofa shopping is one of my least favorite things to do since we never agree on anything! I do hope you can get some satisfaction from customer service today!
what a tragedy! I’m so sorry the sofa was a bust and now you are sofa-less . May you find a replacement soon and get life back in order!!
Oh NO!!! That is not great news AT ALL.
Good luck with customer service…
I am sorry to hear about your sofa debacle! You’ve actually provided me with a good reason to keep our current crappy sofa. We got it years ago, but somehow it grew between the showroom and being delivered. It’s huge, far too big for the room and there are now tears in the fabric that I have mended, but I resist shopping for new furniture for fear of an experience like yours. I do hope that you get actual customer service from customer service, get the important parts, and get the door and light fixed. I know there is a snowball’s chance in hell of all of those happening, so I am sending all the best juju your way!
Oooof. That sounds awful. And it reminds me of our fridge wars from 20+ years ago. It’s so draining and exhausting. I hope you get help from Wayfair today!
Ugh, what a pain. I am sorry. I won’t even look at Wayfair because they provided all the beds for those internment camps (yes, I know that’s not what they call them, but that’s how I think of them) for those trying to enter the US at the southern border during the last administration. I hope they do make it right for you, though!
Oh, Kat. I’m so sorry. It’s so hard to get furniture these days anyway . . . but that’s a ridiculous experience. I hope that, by now, you have answers – at least. Keeping my fingers crossed . . . for resolution AND for an actual sofa.
Oh geez . . . I hope they make it right.
Oh boy, I hope by now you have reached a real person in Customer Service and they are willing to make the purchase right. I also hope you have other chairs to sit on.